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After-Lunch Course with Pat Wagner: Customer Service Skills


After-lunch course with Pat Wagner: Customer service. This presentation will require registration: The pandemic has created new customer service challenges for libraries. Staff and library users rely more on virtual communication, including email, text, phone, and video conferences. More people in your community, as well as your library‚Äôs employees, are feeling overwhelmed, and libraries are seen as a haven, even if limited to delivering materials curbside or digitally. In these times, great customer service […]