Claiming Your Library and Engaging the Public I know plenty of us have struggled with getting Google to represent the library accurately, e.g., the proper website address. Linwood Community Library (LCL) Director, Sharon Moreland-Sender shared with me how she uses the Google My Business dashboard to communicate with patrons. Moreland-Sender says she can, “edit all of the information Google displays about [LCL], including location, web site, and hours.” Commenting on the ability to create customized posts, saying, “the COVID posts are very helpful and seen immediately by people searching for [LCL] on their smartphone.” By enabling messaging LCL is able to receive questions directly from patrons and respond to reviews. By adding “photos of the interior” the library is able… Read More »Google My Business