Are you feeling the strain of serving patrons with complex needs? Is your library seeing increased patron behavioral issues and mental health concerns? This session reviews ideas and approaches for how libraries can support both high-needs patrons and staff. As a result of this webinar, you will be able to:
Presented by: Beth Wahler, PhD, MSW, Social Work Consultant with Public Libraries, Founder and Principal Consultant, Beth Wahler Consulting; and Sarah Johnson, MLIS, LMSW, Adjunct Lecturer, University of Illinois at Urbana-Champaign, both co-authors, Creating a Person-Centered Library: Best Practices for Supporting High-Needs Patrons