Would you like to be able to say a few phrases in Spanish to help Spanish-speakers feel welcome? In this webinar, you will learn some basic vocabulary to greet patrons, discuss various components of circulation, such as check-in and checkout, that will get Spanish-speakers started using the library. 

As a result of attending, participants will be able to: 

• Greet patrons in Spanish 
• Answer directional questions that will help Spanish-speakers get started using the library 
• Refer patrons to someone who does speak Spanish for more in-depth questions. 

This program is part of PCI’s collaborative learning project with California Libraries. (CALL). 

Ana-Elba Pavon ~ Biography 

A librarian for over 30 years, Ana-Elba Pavon has worked at public libraries throughout the Bay Area, including San Francisco, South San Francisco, San Mateo City and County, and Oakland. A Spanish-Services and Children’s Specialist, she has provided service to a wide variety of populations of all ages in English and Spanish.

Programming has been one of Ana’s fortes, and she co-authored a book about children’s crafts and related programming. Ana has taught Spanish for Non-Spanish Speaking Library Staff at the Oakland Public Library, is active in REFORMA, having served as its National President, and is an Elizabeth Martinez Lifetime Achievement Award recipient.